Session: 1D
Consumer Behavior in Services I

Chair

Alex Bolinger

Time

10:45 - 12:15 on Friday, 15th of June 2018

Venue

GB15

10:45

How service deal popularity and star rating influence quality expectation toward online service deals

Karen Kao (The University of Adelaide), Sally Rao Hill (The University of Adelaide), Indrit Troshani (The University of Adelaide), Simon Kao (Fu Jen Catholic University)
11:15

The outcome of surface acting: emotional dissonance or self-serving attribution?

Dana yagil (The University of Haifa)
11:45

Server Crying, Explanations, and Customer Tipping Behavior

Alex Bolinger (Idaho State University), Tyler Burch (Idaho State University)