2018,

14th - 16th June

SERVSIG 2018 Opportunities for Services in a Challenging World, Paris, June 14-16, 2018

Conference Programme

Session: 2I
Norms in Services

Chair

Yuan Hong

Time

13:30 - 16:00 on Friday, 15th of June 2018

Venue

GR03

13:30

understanding The intersection Between Exchange Norms and Donation Requests

Efua Obeng (Howard University), Samuel Petros Sebhatu (Se)
14:00

The Interaction Effect of Norm Violation Type and Group Categorization on Consumer Reactions to Other-Customer Misbehavior in Service Industry

Chloe Y. QIU (The Chinese University of Hong Kong), Lisa C. Wan (The Chinese University of Hong Kong)
14:30

The Impact of Changes to Tipping Norms at the Organizational Frontline: A Comparison of Pre-service and Post-service Tipping

Sara Hanson (University of Richmond), Nathan Warren (University of Oregon), Hong Yuan (University of Oregon)

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