Session: 3F
Service Employees II

Chair

Olivier Furrer

Time

15:30 - 17:00 on Friday, 15th of June 2018

Venue

GB15

15:30

SERVICE EMPLOYEE GESTURES AS DEEP ACTING EVIDENCE

Tali Seger-Guttmann (Ruppin Academic Center), Hana Medler-liraz (College of Tel-Aviv-Yaffo Tel Aviv)
16:00

Evidence for Three Role Behaviors for Frontline Service Employees

Phiangdao Chaoluck (University of Adelaide), Christopher J. Medlin (University of Adelaide), Jodie Conduit (University of Adelaide)
16:30

Frontline Employee Friendliness: an Exploratory Investigation in the Service Industry

Melanie Boninsegni (University of Fribourg), Olivier Furrer (University of Fribourg)