Session: 5E
Post-Purchase Phase

Chair

Ranaweera Chatura

Time

11:00 - 12:30 on Saturday, 16th of June 2018

Venue

GB19

11:00

A Cross-National Service Strategy to Deal with Product Returns: The Role of Return Policies and Institutional Environment

Jana Gäthke (Catholic University of Eichstätt-Ingolstadt), Katja Gelbrich (Catholic University of Eichstätt-Ingolstadt)
11:30

A reconceptualization of social ties for the Post-Service Sharing of Information

Kalyani Menon (Wilfrid Laurier University, Lazaridis School of Business), Chatura Ranaweera (Wilfrid Laurier University, Lazaridis School of Business)