Session: 5H
Service Relationships II

Chair

Hongwei He

Time

11:00 - 12:30 on Saturday, 16th of June 2018

Venue

GR03

11:00

Is Discretionary Preferential Treatment Bad to Nonbeneficiaries? The Emotional Pathways of Envy and Boundary Conditions

kimmy chan (Hong Kong Baptist University), Chi Kin (Bennett) Yim (University of Hong Kong), Taeshik Gong (Hanyang University)
11:30

Customer-Employee Rapport: A Dyadic Perspective in Multi-Channel Service Settings

Mohamed Maher Hammad (University of Liverpool), Treasa Kearney (University of Liverpool), chris raddats (University of Liverpool)
12:00

Self-determination and service performance: the roles of service adaptiveness and openness to experience

Weiyue Wang (University of Birmingham), Hongwei He (University of Manchester), Sunil Sahadev (University of Salford), Wei Song (Coventry University)