Bringing it all together: IT Client Service, request tracking, student staff, residences, and more!
Lisa Tomalty
University of Waterloo
Lisa Tomalty is the Customer Relations and Support Manager in Information Systems and Technology at the University of Waterloo. She has a BMath and BA from the University of Waterloo, and has worked at the university for over 18 years. She is also a very dedicated hockey mom.
Peggy Day
University of Waterloo
Peggy Day, is the Manager IST Services Desks. Peggy has 3 service desks under her portfolio as well as Telecommunications and Media Resources. Peggy has been with the University of Waterloo for almost 40 years working closely with students, staff and faculty to resolve any computer related issues they may have.
Matt Harford
University of Waterloo
Matt Harford has worked at the University of Waterloo since 2009. He started as part of the IT student staff for Waterloo Residences. For the past 1.5 years, his role has been the supervisor of two of our three IT service desks: one in the library and one in our Waterloo Residences. In his free time, he loves to read and cook.
Abstract
This session will give an overview of current and recent initiatives in IST Client Services at the University of Waterloo and highlight the gains for campus, residences, students and IT staff. It will also highlight success... [ view full abstract ]
Authors
- Lisa Tomalty (University of Waterloo)
- Peggy Day (University of Waterloo)
- Mike Huynh (University of Waterloo)
- Matt Harford (University of Waterloo)
Topic Areas
IT in Higher Education: Defining, implementing and evolving a client centered service cult , IT in Higher Education: Assessing and implementing new models for the delivery of IT servi , IT in Higher Education: Staffing and organizational models needed to facilitate change, op
Session
CAN2.2M » Client-Centred Service (11:15 - Monday, 20th June, CCIS 1-440)
Presentation Files
The presenter has not uploaded any presentation files.
