Can We Talk? Using Health Literacy Techniques for Effective Patient Communication

Health Literacy is defined as the cognitive and social skills which determine the motivation and ability of individuals to gain access to, understand, and use information in ways which promote and maintain good health.... [ view full abstract ]

Health Literacy is defined as the cognitive and social skills which determine the motivation and ability of individuals to gain access to, understand, and use information in ways which promote and maintain good health. Occupational therapy (OT) practitioners must be able to communicate written and verbal health information in a manner that consumers can understand and use. Understanding is essential for participation in and follow through with treatment and self management activities. Research has confirmed patients with poor health literacy have difficulty navigating the health system, sharing accurate medical histories, keeping appointments, following medication regimes, and following home programs. However, with complex health information, less time for patient and family treatment and education, and rising costs, effective communication is a growing challenge.

Health self management requires patients to understand basic health information and use resources to manage their care. Older adults, especially, are at particular risk for leaving therapy misinformed. OT professionals must learn how to communicate health information effectively, so patients can use recommendations to promote health and wellness. This health literacy workshop will provide health literacy awareness and a toolkit to design a health literacy-friendly occupational therapy practice.

Concrete suggestions and materials will be provided in this workshop that can be easily infused into a variety of practice and educational settings. Techniques for creating action plans, handouts, and teach back methods will be provided using current and effective health literacy best practice. Teaching methods will include: lecture, video, and group discussion.