Is It Really Worth Asking The Users? A Case Study From The Rail Industry

As part of a musculoskeletal disorder (MSD) risk management programme, Southeastern Railway conducted a questionnaire survey to gather information from their drivers to complement physical ergonomics data and task analysis... [ view full abstract ]

As part of a musculoskeletal disorder (MSD) risk management programme, Southeastern Railway conducted a questionnaire survey to gather information from their drivers to complement physical ergonomics data and task analysis information. This paper discusses the reasons behind this approach, the design of the questionnaire, the survey distribution and collection and reflects on the information gathered; ultimately considering the question of whether the effort was worthwhile.