Implementing resilience engineering to improve the quality and safety of care

Resilience engineering is an emerging paradigm in safety science that holds promise for improving quality in complex systems such as healthcare. The core concepts of resilience engineering are that complexity in the... [ view full abstract ]

Resilience engineering is an emerging paradigm in safety science that holds promise for improving quality in complex systems such as healthcare. The core concepts of resilience engineering are that complexity in the environment creates the need for adaptations and adjustments to enable care to be delivered safely, understanding adaptation or work as it is done in practice, is crucial to managing safety, control of work via policies and procedures is often inappropriate, and it is important to learn from what goes right rather than focusing only on what goes wrong. These ideas are intuitively attractive but difficult to apply in practice. In this workshop we will explore the basic concepts and theories of resilience engineering and how to implement them in practice. The workshop will be based on the work of the Centre for Applied Resilience in Healthcare.