A Procedure for Measuring and Validating a Construct of Service Innovation Capability Maturity

Tadhg Blommerde

Waterford Institute of Technology

Blommerde, T. and Lynch, P. (2014) 'Dynamic Capabilities for Managing Service Innovation: Towards a Conceptual Framework', Paper presented at the Irish Academy of Management, 3-5 September, Limerick, Ireland.Blommerde, T. and Lynch, P. (2013) 'Towards a Conceptualisation of a Service Innovation Maturity Model', Paper presented at the Irish Academy of Management, 2-4 September, Waterford, Ireland.Lynch, P., Power, J., Hussey, J. and Blommerde, T. (2013) 'Reimagining Ireland's Innovation Landscape to Realise the Potential of Service Innovation', Paper presented at the Irish Academy of Management, Waterford, Ireland: 2-4 September.


Aim/research questionThis paper presents a conceptualisation of service innovation capability maturity and describes a procedure for developing and validating an instrument for its assessment. Background and rationaleWhile... [ view full abstract ]


  1. Tadhg Blommerde (Waterford Institute of Technology)
  2. Pat Lynch (Waterford Institute of Technology)

Topic Area

Entrepreneurship and Innovation


PS - 3A » Innovation and Entrepreneurship 2 (09:00 - Thursday, 31st August, Syndicate Room 2)