Abstract
Purpose – This paper contributes to an emerging literature in Lean Six Sigma (LSS) in the implementation of a Financial System with a particular focus on the impact of resource constraints.
Design Methodology/approach – The methodological approach of this study is qualitative. A case study was chosen as the research strategy. The case study site selected was one of the 15 Central Government Departments in Ireland with an annual budget of €300M. Resources were significantly constrained and numerous stakeholders were impacted by its operation. Data sources include interviews, relevant documentation and observations were supported with secondary data from literature.
Findings – The study show that LSS is indeed an appropriate improvement methodology to deploy in a resource constrained environment. It also adds to the general body of research in relation to LSS. The study discuss the nature of the resource constraints themselves. It finds that these can be multi-faceted and shows the impact of resource constraints on both the outcome and execution of a LSS project.
Research Implications / Limitations – This paper is based on an empirical study of a single case study and the researcher’s experience as a practitioner.
Practical Implications - LSS practitioners should employ upfront, open and honest communication to set expectations as to what can be achieved in a resource constrained environment. LSS Practitioners must focus on achieving the best outcomes given the relevant resource constraints as opposed to optimal LSS outcomes.
Originality/value – The research details the impact of resource constraints on LSS.
Keywords – LSS, Financial System, Resource Constraints
