The Negative Effect of Red Tape on Satisfaction: A Replication

Abstract

In this study, we aim to replicate the negative effect of red tape on procedural satisfaction by conducting an experiment via the online crowdsourcing service MTurk. Our findings indicate that a higher level of red tape is... [ view full abstract ]

Authors

  1. Wesley Kaufmann (University of Groningen)
  2. Lars Tummers (Erasmus University Rotterdam)

Topic Area

Topics: Topic #1

Session

E110 - 2 » E110 - Experiments, Replication & Knowledge in Public Management Research (2/3) (13:30 - Thursday, 14th April, PolyU_R1106)

Paper

EXPERIMENTAL_REPLICATION_Red_tape_and_procedural_satisfaction_and_justice_complete.docx

Presentation Files

The presenter has not uploaded any presentation files.