This article is well suited to the above mentioned panel session due to combining the subject of governance networks with economics – organizational effectiveness and bounded rationality (Simon, 1945) – expanding on the complexity of multi-actor perspective and issues existing in governance networks, while using quantitative modeling techniques with survey research. In governance networks one of the dilemmas is the lack of growth in effectiveness, because of poor organizational effectiveness (Opolski, Modzelewski, Kocia; 2013). One of the reasons can be differences in rationality of individual actors included in governance network. Moreover behaviour of an individual may be dysfunctional in relation to the organizational aspect in the network. Following O’Toole Jr. (1996) some possible determinants of bounded rationality has been listed. Such dependencies as: decision-making by actors based on their perceptions and strategies, and that given the diversity of objectives of actors, cooperation cannot be ensured automatically and cannot be realized without problems (Klijn, Koppenjan, 2000). The purpose of this article is to provide an empirical verification of the relationship between internal client (worker) satisfaction and dimensions of organizational effectiveness of the network. The relationship between internal and external client satisfaction in the governance networks is also tested. Research hypothesis is: differences in satisfaction of the internal clients are due to dimensions of organizational effectiveness. Additional hypothesis is: effectiveness of the network is determined by organizational effectiveness of the network. Organizational effectiveness was measured by using questionnaires with questions about relationship and assessment of collaboration with other institutions needed to service delivery. In this article an attempt has be made to quantitatively verify these phenomena, using statistical analytical tools, such as non-parametric correlation coefficient Tau-b Kendall, regression analysis, and Bayesian networks The case of polish central administration has been used for this study and based on this research sample the conclusions has been drawn on opinions of various actors (internal and external clients). To this aim, the authors have used point of view of internal clients (workers in many nodes of the network) as well as service recipients.
References:
Behagel J.H., Arts B. (June 2014). Democratic Governance and Political Rationalities in the Implementation of the Water Framework Directive in the Netherlands. Public Administration, 92: 2, pp. 291-306.
Klijn, E.-H., Koppenjan J. F. M. (2000). Public management and policy networks. Foundations of a network approach to governance. Public Management, 2:2.
Opolski K., Modzelewski P., Kocia A., New approach to network in public administration, Journal of Applied Business and Economics, 14(5), 2013
O’Toole Jr. L. J. Rational Choice and Public Management of Interorganizational Networks, (in:) D. F. Kettl, H. Brinton Milward (1996). The State of Public Management. USA: The Johns Hopkins University Press.
Simon H.A. (1945). Administrative Behaviour, The Free Press, New York.
