Getting service into public service

Abstract

Getting service into public service Over the past few years there has been more discussion around service in public organisations, explicitly drawing on literature from marketing (Osborne et al, 2013). For public sector... [ view full abstract ]

Authors

  1. Owen Hughes (RMIT University)

Topic Area

Topics: Topic #1

Session

E107 - 2 » E107 - Creating Sustainable Public Services & Public Service Organisations (2/2) (16:00 - Wednesday, 13th April, ICON_Silverbox 4)

Paper

IRSPM_2016___Hong_Kong_Hughes4.docx

Presentation Files

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