Diversity Management, Job Satisfaction and Organizational Performance: Examining the Role of Cooperative and Creative Climate

Creative disposition in the workplace is a growing distinct construct and an important issue in the public organizational management. In this article, the authors tried to determine the antecedent role of diversity management... [ view full abstract ]

Creative disposition in the workplace is a growing distinct construct and an important issue in the public organizational management. In this article, the authors tried to determine the antecedent role of diversity management and cooperation as well as the impact of creative disposition in the employees’ satisfaction and organizational performance. Employing the 2013 Federal Employee Viewpoint Survey (FEVS) conducted by the U.S. Office of Personnel Management (OPM), we developed a conceptual model showing the relationships of the variables. The findings indicate that diversity management produced a mixed result on creative disposition. Cooperation relates significantly and positively to creative disposition. When mediated by creative disposition, diversity management correlates positively with the outcome variables—employee satisfaction and organizational performance. The result on the relationship between creative disposition and the outcome variables is significant and positive. Implications for research and practice in the public management context are provided in the concluding section as well as the limitations and recommendations for future research.

Keywords
creative disposition, diversity management, cooperation, organizational performance, employee satisfaction, U.S. federal agencies