Hitting the Target, Missing the Point: Case of Ambulance Performance Management

Abstract

Attempts to measure and manage performance have been a long standing feature of the public services, despite the inherent difficulties. Much less however gets discussed about the application of the indicators and their... [ view full abstract ]

Authors

  1. Paresh Wankhade (Edge Hill University)

Topic Area

E1 - Emergency Services Management

Session

E1-01 » Emergency Services Management (09:00 - Friday, 21st April, E.391)

Presentation Files

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