Why Shared Service Center fail in Germany: A question of governance and management

Abstract

Shared Service Center (SSC) in public sector are on the reform agenda of many western countries. The main objective is to bundle public services to achieve cost reduction and improvements in service quality. SSC could named as... [ view full abstract ]

Authors

  1. Stefanie Köhl (Institute for eGovernment)
  2. Stephan Löbel (SHI Stein-Hardenberg Institut)
  3. Tino Schuppan (University of Applied Labor Studies)

Topic Area

D2 - Context, behaviour and evolution: new perspectives on public and non-profit governanc

Session

D2-03 » D2 - Context, behaviour and evolution: new perspectives on public and non-profit governance (16:30 - Wednesday, 19th April, E.328)

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