Eliciting the Patient's Agenda- Analysis of Video Recorded Clinical Encounters

Naykky Singh Ospina

University of Florida

Dr. Singh Ospina is an Assistant Professor of Medicine in the Division of Endocrinology, Diabetes and Metabolism at the University of Florida. She completed her Internal Medicine residency at the John H. Stroger, Jr. Hospital of Cook County.  She received her Endocrinology, Diabetes and Metabolism fellowship training at the Mayo Clinic, Rochester where she also completed a Master in Clinical and Translational Science.  Her research interests include patient centered endocrinology trough evidence based medicine and shared decision making.


IntroductionEliciting the patient’s concerns and listening carefully to them is a key component of patient-centered care. Yet, clinicians often fail to elicit the patient’s agenda and, when they do so, they tend to... [ view full abstract ]


  1. Naykky Singh Ospina (University of Florida)
  2. Kari Phillips (Mayo Clinic School of Medicine, Rochester, MN)
  3. Rene Rodriguez-gutierrez (Knowledge and Evaluation Research Unit, Mayo Clinic)
  4. Ana Castaneda-guarderas (Department of Emergency Medicine, Aventura Hospital and Medical Center, Miami, FL)
  5. Michael Gionfriddo (Center for Pharmacy Innovation and Outcomes, Geisinger Health System, Forty Fort, PA)
  6. Victor Montori (Knowledge and Evaluation Research Unit, Mayo Clinic)

Topic Areas

Prevalence and drivers of overuse , Shared decision making and patient-reported outcomes , Organizational factors (such as structure and culture) that drive overuse


OS-2 » Oral Presentations: Shared-Decision Making (14:30 - Friday, 5th May, Salons 4 & 5)

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