Session: FRI - 3
Quality, Manufacturing, & Service Operations - I

Chair

Joy Field, Boston College

Time

1:30pm - 3:00pm on Friday, 13th of April 2018

Venue

MOZART - Mezzanine Floor

1:30pm

AN EXPLORATORY STUDY OF SMEs CEO CHARATERSTICS AND LEARNING ORIENTATION FOR SMEs: RBV, LEARNING THEORY, and CULTURE DIMENSION THEORY PERSPECTIVES

Leo Hong (University of Rhode Island), Jiayuan Zhang (University of Rhode Island), Douglas Hales (University of Rhode Island)
1:30pm

ANALYSIS OF THE FACTORS AFFECTING THE QUALITY PERCEPTION OF THE PATIENTS IN A HOSPITAL AND THE OVERALL EVALUATION BASED ON THEM

Aydin Teymourifar (Anadolu University), Menderes Tarcan (Osmangazi University), Gurkan Ozturk (Anadolu University), Onur Kaya (Anadolu University)
1:30pm

EFFECT OF LEAN PRACTICES ON EMPLOYEE RETENTION, SATISFACTION, AND PERFORMANCE

Philip Martinez (York College of Pennsylvania), Mohammed Raja (York College of Pennsylvania)