Process Improvement by the Book: What Libraries Might Learn from Car Factories and Operating Theatres

Prof Steve New

University of Oxford

Steve New is Associate Professor in Operations Management at Saïd Business School, University of Oxford, and a Fellow in Management Studies at Hertford College. Steve began his career as an engineer, working for Rolls Royce while completing a degree in physics at Southampton University. After a spell in management consultancy, he completed his doctorate at Manchester Business School (MBS). This work was sponsored by the Eaton Corporation, for whom Steve worked while studying. He subsequently taught at the Manchester School of Management, UMIST (now merged with MBS), before joining Saïd Business School in 1996, where he has served as Vice Dean of the school. Steve has published extensively in the fields of procurement, supply chain management and quality improvement, with his work appearing in journals ranging from the Harvard Business Review to the British Medical Journal. Much of his work is inter-disciplinary, and he collaborates extensively with colleagues from across disciplines. He regularly works as a consultant with a wide range of clients in the private, public and third sectors.