Generating bespoke value and impact evidence to inform a thought-leadership approach to service engagement

Kay Grieves

University of Sunderland

Kay Grieves in Service Engagement and Impact Manager within the Student Journey Service at the University of Sunderland. She is a member of the Relationship Management in HE Steering Group and has a professional interest in strategic marketing and library performance measurement. 


Purpose Previous papers delivered at the 10th and 11th Conferences on Performance Measurement, shared our approach to developing a new service and performance model at Sunderland. That model and is now fully embedded within... [ view full abstract ]


  1. Kay Grieves (University of Sunderland)

Topic Areas

Services , Relationships , Culture , Impact , Value , Innovative Methods , Data , Methods , Frameworks


PA-4A » Presenting Assessment (11:00 - Tuesday, 1st August, Main Hall)



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