University of Massachusetts Amherst Libraries portfolio project

Purpose: The Portfolio Project is a longitudinal case study that analyzes multiple interactions between the Libraries and undergraduates from the class of 2020 at the University of Massachusetts Amherst. Using a portfolio... [ view full abstract ]

Purpose:

The Portfolio Project is a longitudinal case study that analyzes multiple interactions between the Libraries and undergraduates from the class of 2020 at the University of Massachusetts Amherst. Using a portfolio model, this project combines qualitative and quantitative data to produce a more nuanced and complex understanding of library impact by focusing on the breadth and depth of library contributions to the student experience. It spans interactions related to services, collections, resources, and facilities. This study seeks to understand and articulate library contributions to student learning and success.

Design, methodology or approach:

This study assesses, communicates about, and reflects upon the UMass Amherst Libraries impact on the class of 2020. It follows the undergraduate class of 2021 over 5 years (September 2016 to May 2021).

Student data provided by the registrar is combined with library data including collections, equipment, instruction, and other sources. Additional data may include the National Survey of Student Engagement (NSSE), LibQUAL+, a local senior year survey, local anthropological studies, interviews, artifact analysis, and data from partners sharing library spaces such as the Writing Center and Information Technology.

A class profile including demographics and the identification of special populations was created (international students, transfer students, veteran status, etc.). Analysis seeks to identify sub-populations that are under-served so that programmatic changes can address gaps. For example, programs or student populations that are not receiving library instruction may receive additional outreach. In future years analysis may also include grade point average, retention, and time taken to graduate. A collaborative team advises the project, reviews data from a variety of sources to provide context, and supports the implementation of change.

Findings:

The presentation will report on the first year analysis of the use of library collections, equipment, instruction and outreach. It examines the relationship between the class profile and the profile of users of library collections and services with implications for change. Questions for future analysis will be identified.

Research or practical limitations or implications:

This research has a number of limitations. The definitions of student success and impact are varied. The relationship between student and library interactions do not imply causation. Data management challenges and the availability of robust data sources are additional limitations.

Conclusions:

Conclusions will focus on year-one analysis, reflection, change, and the identification of additional research questions for a limited number of data sets. It will outline the next four years and identify potential portfolio components.

Originality and value:   

This approach is unique in that few libraries have used a portfolio model to holistically represent their impact. This study aims to look broadly and deeply at the connection between the library and students. The reflection component of the portfolio promotes the iterative cycle of assessment as it leads directly to change.  Opportunities to discover new paths of inquiry are encouraged through the reflective component. Unanticipated outcomes and questions are embraced.