2017,

31st July - 2nd August

12th International Conference on Performance Measurement in Libraries - Communicating value and leadership: from strategic to micro assessment

Conference Programme

Session: PA-4A
Presenting Assessment

Chair

Martha Kyrillidou

Time

11:00 - 12:30 on Tuesday, 1st of August 2017

Venue

Main Hall

11:00

Generating bespoke value and impact evidence to inform a thought-leadership approach to service engagement

Kay Grieves (University of Sunderland)
11:00

Exploiting customer relationship management analytics to improve the student experience

Selena Killick (The Open University)
11:00

Storytime by the numbers: Humanizing library assessment through dashboards and data stories

Tania Alekson (Capilano University)
11:00

Transforming data into insight: How marketing data can evaluate strategic and operational performance

Elaine Sykes (Liverpool John Moores University), Louise Makin (Liverpool John Moores University)
11:00

Building student support to facilitate change

Sue Thompson (California State University San Marcos)

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