Development of Team Resilience Training (TRT)

Railway CRM Training (Think-and-Act Training) was developed several years ago and have been implemented to ensure that drivers react flexibly and optimally to save passengers with the highest priority when they face... [ view full abstract ]

Railway CRM Training (Think-and-Act Training) was developed several years ago and have been implemented to ensure that drivers react flexibly and optimally to save passengers with the highest priority when they face large-scale natural disasters and unanticipated situations. That essence was distilled to develop Team Resilience Training (TRT), which focuses on traffic controllers. Unlike drivers who work alone, traffic controllers work in teams, so their relationship between one another and with the head traffic controller is vital. To this end, we focus on matters related to communication, such as authority gradient and assertiveness, and matters related to teamwork such as information sharing and mutual support. Training is conducted by recreating and simulating actual incidents in the past that were caused by the human factor. At the training site, an instructor accompanies the traffic controller, training them to respond to situations that change by the moment. Participants also review directly after training, discussing how they could have reduced human error as a team and whether they could use a better approach. These improve the trainees’ ability to work cooperatively in their actual work environment.