Airline Quality Considerations and Indices: Improving the Approach to Customer Satisfaction Surveys

Ryan McNeil

Mount St. Mary's University

Ryan McNeil is a student at Mount St. Mary's University in Emmitsburg, Maryland. He enjoys skiing, working with horses, and mountain biking. Over the summer, Ryan works as a cowboy at Philmont Scout Ranch, located in the Sangre de Cristo Mountains of New Mexico. Upon graduation in the spring, he hopes to pursue an MBA. 

Abstract

Utilizing three major customer satisfaction indices, a selection of airlines, which all indices account for, will be reviewed, aggregated, and and compiled into a single meta-index. This will allow consumers to visit one index... [ view full abstract ]

Authors

Ryan McNeil (Mount St. Mary's University)

Topic Area

Topics: Undergraduate Student Papers

Session

UP5 » Undergraduate Student Paper 5 (08:45 - Friday, 24th February, Kiawah)

Paper

Airline_Quality_Considerations__v4_.pdf

Presentation Files

The presenter has not uploaded any presentation files.