An Exercise to Introduce Memorandum Components in a Quality Management Lecture

Abstract

This paper presents an exercise to introduce memorandum components in the quality management module of an undergraduate operations management course. Students are asked to role-play an operations manager by writing a... [ view full abstract ]

Authors

Julie Ann Williams (University of West Florida), Kristine Gallamore (University of West Florida)

Topic Area

Topics: Innovative Education & Teaching Pedagogy

Session

IE4 » Innovative Education & Teaching Pedagogy (13:30 - Thursday, 23rd February, Harleston)

Paper

Williams_Gallamore_SEDSI_2017_Exercise_Memo_Components_Quality_Management_Lecture.pdf

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