An Exercise to Introduce Memorandum Components in a Quality Management Lecture

This paper presents an exercise to introduce memorandum components in the quality management module of an undergraduate operations management course. Students are asked to role-play an operations manager by writing a... [ view full abstract ]

This paper presents an exercise to introduce memorandum components in the quality management module of an undergraduate operations management course. Students are asked to role-play an operations manager by writing a memorandum to request information from a co-worker. Then students are asked to identify the following components in their memorandum: audience, problem statement, and follow-up action. Lastly, students are given an example of a memorandum with an appropriate recipient, statement of the problem, and request for specific information.