Exploring Security Considerations in Service Environments

The open literature has shed little light on how to conceptualize security provisions in services. This research uses previously developed service and production positioning matrices as an input for the development of a... [ view full abstract ]

The open literature has shed little light on how to conceptualize security provisions in services. This research uses previously developed service and production positioning matrices as an input for the development of a service security typology.  Three service processes are critically examined in relation to their security risk and difficulty.  We believe the typology offers service industry practitioners a first step in developing appropriate service security measures.