Conceptualizing Service Structure

This paper combines an ontological description of the subject of service with some early work on service collectivism, service duality theory, and collaboration.  The notions of provider set, service set, and client set are... [ view full abstract ]

This paper combines an ontological description of the subject of service with some early work on service collectivism, service duality theory, and collaboration.  The notions of provider set, service set, and client set are introduced.  The paper includes numerous examples and should be considered a working paper on the development of a theory of service.