The Importance of Child Helplines in Child Protection in Europe

In this study, we examined the position of child helplines within child protection systems in Europe, and determined their role in those systems. The purpose was to highlight child helplines as multi-disciplinary, cross... [ view full abstract ]

In this study, we examined the position of child helplines within child protection systems in Europe, and determined their role in those systems. The purpose was to highlight child helplines as multi-disciplinary, cross sectoral elements of integrated child protection systems, with two primary audiences in mind:  national and regional policy makers and influencers.

We looked at four child helplines in Europe operating in different contexts to obtain a diverse range of content and results.  Desk based research, interviews with national and European policy makers and practioners, and with youth, as well as use of external research and data were the primary tools used to complete the study.  The research and writing took place in 2015-16.

Research confirmed that child helplines:  are safe entry points into child protection systems; act, when needed, as effective referral mechanisms; guide children through child protection systems; inform children of their rights; detect, highlight and fill gaps in child protection; support policy making with data on children’s needs; and, may act as centres of expertise and advocates for children’s rights. 

Challenges were identified as well, chief among them unclear positioning of child helplines in CPS; sustainability; lack of coordination across CPS; independence of child helplines as “watchdog” organisations.

More than 20 recommendations to address the challenges were addressed to four stakeholder classes:  child helplines, EU Member States, EU policy makers, and to Child Helpline International.