Thursday, 14th June |
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Thursday
17:00 - 18:00
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Registration
Venue
La Grande Arche - IESEG School of Management GB45
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Thursday
18:00 - 20:00
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Welcome Reception
Venue
La Grande Arche - IESEG School of Management GB44
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Friday, 15th June |
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Friday
08:00 - 08:30
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Coffee Break & Registration
Venue
GB45
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Friday
08:30 - 10:15
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Welcome and Plenary Session I: Improving Service Experiences through Digitalization and Big Data
Venue
GR11
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Friday
10:15 - 10:45
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Coffee Break
Venue
GB45
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Friday
10:45 - 12:15
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Chaired By:
Anne Schmitz
Venue
GB17
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10:45
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Friday
10:45 - 12:15
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Chaired By:
Ilaria Dalla Pozza
Venue
GR01
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10:45
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Friday
10:45 - 12:15
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Chaired By:
Jonas Holmqvist
Venue
GB16
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10:45
11:15
11:45
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Friday
10:45 - 12:15
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Chaired By:
Alex Bolinger
Venue
GB15
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10:45
11:15
11:45
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Friday
10:45 - 12:15
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Chaired By:
Teresa Fernandes
Venue
GB18
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10:45
11:15
11:45
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Friday
10:45 - 12:15
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Chaired By:
Sheila Malone
Venue
GB19
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10:45
11:15
11:45
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Friday
10:45 - 12:15
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Chaired By:
Hannah Snyder
Venue
GR02
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10:45
11:15
11:45
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Friday
10:45 - 12:15
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Chaired By:
Linda Nasr
Venue
GR03
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10:45
11:15
11:45
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Friday
10:45 - 12:45
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Chaired By:
Paul Patterson
Venue
GR07
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10:45
11:15
11:45
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Friday
10:45 - 12:15
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Chaired By:
Sertan Kabadayi
Venue
GR08
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10:45
11:15
11:45
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Friday
10:45 - 12:15
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Chaired By:
Terres Mellina
Venue
GB20
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10:45
11:15
11:45
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Friday
12:15 - 13:30
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Lunch
Venue
GB44
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Friday
12:15 - 13:30
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Editorial Board Meeting Journal of Service Theory and Practice
Venue
GB20
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Friday
13:30 - 15:00
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Chaired By:
Rebekah Russell-Bennett
Venue
GR01
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13:30
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Friday
13:30 - 15:00
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2B
SERVSIG Best Dissertation Award
Venue
GB17
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13:30
»
Thomas Baker
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Friday
13:30 - 15:00
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Chaired By:
Ritva Höykinpuro
Venue
GB16
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13:30
14:00
14:30
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Friday
13:30 - 15:00
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Chaired By:
Javier Reynoso
Venue
GB15
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13:30
14:00
14:30
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Friday
13:30 - 15:00
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Chaired By:
Lerzan Aksoy
Venue
GB19
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13:30
14:00
14:30
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Friday
13:30 - 15:00
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Chaired By:
Elina Jaakkola
Venue
GB18
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13:30
14:00
14:30
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Friday
13:30 - 15:00
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Chaired By:
Carolina Camén
Venue
GR08
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13:30
14:00
14:30
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Friday
13:30 - 15:00
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Chaired By:
Liliana Bove
Venue
GR02
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13:30
14:00
14:30
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Friday
13:30 - 16:00
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Chaired By:
Yuan Hong
Venue
GR03
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13:30
14:00
14:30
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Friday
13:30 - 15:00
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Chaired By:
Cansu Yildirim
Venue
GR07
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13:30
14:00
14:30
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Friday
15:00 - 15:30
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Coffee Break
Venue
GB45
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Friday
15:30 - 17:00
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Chaired By:
Werner Kunz
Venue
GR01
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15:30
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Friday
15:30 - 17:00
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Chaired By:
Aron O'Cass
Venue
GB16
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15:30
16:00
16:30
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Friday
15:30 - 17:30
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Chaired By:
Carolin Plewa
Venue
GB19
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15:30
16:00
16:30
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Friday
15:30 - 17:00
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Chaired By:
Silke Bartsch
Venue
GB18
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15:30
16:00
16:30
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Friday
15:30 - 17:00
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Chaired By:
Gys-Walt van Egdom
Venue
GB17
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15:30
16:00
16:30
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Friday
15:30 - 17:00
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Chaired By:
Olivier Furrer
Venue
GB15
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15:30
16:00
16:30
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Friday
15:30 - 17:00
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Chaired By:
Matthew Alexander
Venue
GR03
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15:30
16:00
16:30
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Friday
15:30 - 17:00
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Chaired By:
Carol Azab
Venue
GR07
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15:30
16:00
16:30
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Friday
15:30 - 17:00
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Chaired By:
Mark Rosenbaum
Venue
GR08
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15:30
16:00
16:30
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Friday
15:30 - 17:00
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Chaired By:
Rebecca Russel-Bennett
Venue
GR02
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15:30
16:00
16:30
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Friday
15:30 - 17:00
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Chaired By:
Gauri Laud
Venue
GB20
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Friday
19:00 - 23:55
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Gala Dinner
Venue
Musée des arts forains
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Saturday, 16th June
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Saturday
08:00 - 09:00
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Editorial Board Meeting Journal of Services Marketing
Venue
GB15
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Saturday
08:30 - 09:00
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Coffee Break
Venue
GB45
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Saturday
09:00 - 10:30
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Chaired By:
Elisabeth Bruggen
Venue
GR01
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09:00
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Saturday
09:00 - 10:30
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Chaired By:
Lina Xiong
Venue
GB16
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09:00
09:30
10:00
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Saturday
09:00 - 10:30
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Chaired By:
Martin Paul Fritze
Venue
GB17
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09:00
09:30
10:00
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Saturday
09:00 - 10:30
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Chaired By:
Marion Büttgen
Venue
GB18
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09:00
09:30
10:00
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Saturday
09:00 - 10:30
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Chaired By:
Loic Plé
Venue
GR07
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09:00
09:30
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Saturday
09:00 - 10:30
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Chaired By:
Pascal Güntürkün
Venue
GB20
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09:00
09:30
10:00
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Saturday
09:00 - 10:30
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Chaired By:
Arni Halldorsson
Venue
GR02
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09:00
09:30
10:00
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Saturday
09:00 - 10:30
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Chaired By:
Mekhail Mustak
Venue
GR03
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09:00
09:30
10:00
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Saturday
09:00 - 10:30
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Chaired By:
Frédéric Ponsignon
Venue
GB19
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09:00
09:30
10:00
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Saturday
09:00 - 10:30
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Chaired By:
Leena Aarikka-Stenroos
Venue
GR08
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09:00
09:30
10:00
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Saturday
10:30 - 11:00
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Coffee Break
Venue
GB45
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Saturday
11:00 - 12:30
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Chaired By:
Heiko Gebauer
Venue
GR01
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11:00
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Saturday
11:00 - 12:30
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Chaired By:
Bo Edvardsson
Venue
GB16
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11:00
11:30
12:00
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Saturday
11:00 - 14:00
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Chaired By:
Martina Gallarza
Venue
GB17
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11:00
11:30
12:00
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Saturday
11:00 - 12:30
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Chaired By:
Nathalie Demoulin
Venue
GB18
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11:00
11:30
12:00
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Saturday
11:00 - 12:30
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Chaired By:
Ranaweera Chatura
Venue
GB19
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11:00
11:30
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Saturday
11:00 - 12:30
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Chaired By:
Stan Maklan
Venue
GB20
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11:00
11:30
12:00
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Saturday
11:00 - 12:30
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Chaired By:
Per Skålén
Venue
GR02
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11:00
11:30
12:00
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Saturday
11:00 - 12:30
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Chaired By:
Hongwei He
Venue
GR03
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11:00
11:30
12:00
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Saturday
11:00 - 12:30
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Chaired By:
Athinodoros Chronis
Venue
GR07
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11:00
11:30
12:00
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Saturday
11:00 - 12:30
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Chaired By:
German Ramirez Contreras
Venue
GR08
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11:00
11:30
12:00
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Saturday
12:30 - 13:45
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Lunch
Venue
GB44
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Saturday
12:30 - 13:45
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Editorial Board Meeting Journal Of Service Management
Venue
GB15
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Saturday
13:45 - 15:00
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Plenary Session II: Priorities in service Research
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Saturday
15:00 - 15:30
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Coffee Break
Venue
GB45
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Saturday
15:30 - 17:00
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Chaired By:
Dominik Georgi
Venue
GB16
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15:30
16:00
16:30
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Saturday
15:30 - 18:00
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Chaired By:
Aidan Daly
Venue
GB19
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15:30
16:00
16:30
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Saturday
15:30 - 17:00
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Chaired By:
Valtteri Kaartemo
Venue
GB18
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15:30
16:00
16:30
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Saturday
15:30 - 17:00
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Chaired By:
Paul Harrigan
Venue
GR03
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15:30
16:00
16:30
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Saturday
15:30 - 17:00
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Chaired By:
Ingo O. Karpen
Venue
GB17
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15:30
16:00
16:30
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Saturday
15:30 - 17:00
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Chaired By:
Jim Salas
Venue
GR02
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15:30
16:00
16:30
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Saturday
15:30 - 17:00
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Chaired By:
Yelena Tsarenko
Venue
GB20
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15:30
16:00
16:30
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Saturday
15:30 - 17:00
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Chaired By:
Jens Poeppelbuss
Venue
GR07
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15:30
16:00
16:30
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Saturday
15:30 - 17:00
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Chaired By:
Stephane Thion
Venue
GR08
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15:30
16:00
16:30
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Saturday
19:00 - 23:00
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Dinner (stand-up buffet) at the Eiffel Tower
Venue
Eiffel Tower
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