Thursday, 14th June

Thursday
17:00 - 18:00
Registration
Venue
La Grande Arche - IESEG School of Management GB45
Thursday
18:00 - 20:00
Welcome Reception
Venue
La Grande Arche - IESEG School of Management GB44

Friday, 15th June

Friday
08:00 - 08:30
Coffee Break & Registration
Venue
GB45
Friday
08:30 - 10:15
Welcome and Plenary Session I: Improving Service Experiences through Digitalization and Big Data
Venue
GR11
Friday
10:15 - 10:45
Coffee Break
Venue
GB45
Friday
10:45 - 12:15
Chaired By:
Anne Schmitz
Venue
GB17
10:45
» Anne Schmitz (Universidad Autónoma de Madrid), Ana M. Díaz-Martín (Universidad Autónoma de Madrid), María-Jesús Yagüe-Guillén (Universidad Autónoma de Madrid)
Friday
10:45 - 12:15
Chaired By:
Ilaria Dalla Pozza
Venue
GR01
Friday
10:45 - 12:15
Chaired By:
Jonas Holmqvist
Venue
GB16
10:45
» Christian Stadlmann (Upper Austrian University of Applied Science), Doris Ehrlinger (Upper Austrian University of Applied Science), Anna Biedersberger (University of Passau), David Tempelmayr (Upper Austrian University of Applied Science), Stefan Mang (University of Passau), Margarethe Überwimmer (Upper Austrian University of Applied Science)
11:15
» Nikhil Zope (Tata Consultancy Services), Doji Lokku (Tata Consultancy Services), Anand Kumar (Tata Consultancy Services), Jose Kumar Reddypogu (Tata Consultancy Services)
11:45
» Jonas Holmqvist (KEDGE BUSINESS SCHOOL), Aurélien Timbre (Celso), Christian Kowalkowski (Linköping University), Christian Grönroos (Hanken School of Economics)
Friday
10:45 - 12:15
Chaired By:
Alex Bolinger
Venue
GB15
10:45
» Karen Kao (The University of Adelaide), Sally Rao Hill (The University of Adelaide), Indrit Troshani (The University of Adelaide), Simon Kao (Fu Jen Catholic University)
11:15
11:45
» Alex Bolinger (Idaho State University), Tyler Burch (Idaho State University)
Friday
10:45 - 12:15
Chaired By:
Teresa Fernandes
Venue
GB18
10:45
» Kieran D. Tierney (Royal Melbourne Institute of Technology), Ingo O. Karpen (Royal Melbourne Institute of Technology), Jodie Conduit (University of Adelaide)
11:15
» Hugo Guyader (Linköping University)
11:45
» Teresa Fernandes (University of Porto), Ana Castro (University of Porto)
Friday
10:45 - 12:15
Chaired By:
Sheila Malone
Venue
GB19
10:45
» Larissa Carine Braz Becker (University of Turku)
11:15
» Szu-Hsin Wu (Dublin City University), Yuhui Gao (Dublin City University)
11:45
» Sheila Malone (Lancaster University), Caroline Tynan (University of Nottingham), Sally Mckechnie (University of Nottingham)
Friday
10:45 - 12:15
Chaired By:
Hannah Snyder
Venue
GR02
10:45
» Daina Nicolaou (University of Cyprus), Christos Theoris (Warwick Business School)
11:15
» Jan Breitsohl (Kent University), Werner Kunz (University of Massachusetts Boston)
11:45
» Hannah Snyder (BI - Norwegian School of Business), Lars Witell (Linköping University), Anders Gustafsson (Service Research Center, Karlstad University), Janet R. McColl-Kennedy (University of Queensland)
Friday
10:45 - 12:15
Chaired By:
Linda Nasr
Venue
GR03
10:45
» Jürg Meierhofer (ZHAW Zurich University of Applied Sciences)
11:15
» Sven Tuzovic (Queensland University of Technology), Stefanie Paluch (RWTH Aachen University)
11:45
» Arne De Keyser (EDHEC Business School), Sarah Köcher (TU Dortmund University), Linda Nasr (Texas State University), Jay Kandampully (Ohio State University)
Friday
10:45 - 12:45
Chaired By:
Paul Patterson
Venue
GR07
10:45
» Joshua K Salawu (University of Namur), Wafa Hammedi (University of Namur), Annick Castiaux (University of Namur), Mohammad Nejad (Fordham university)
11:15
» Marta Lara-Quintanilla (HEC - Liege (University of Liege)), Zelal Ates (TH Köln - Cologne University of Technology, Arts and Sciences), Lola C. Duque (University Carlos III of Madrid), Jan H. Schumann (University of Passau), Marion Büttgen (University of Hohenheim)
11:45
» Paul Patterson (School of Marketing, UNSW Sydney), Rawi Roongruangsee (Faculty of Business Administration, Chiang Mai University)
Friday
10:45 - 12:15
Chaired By:
Sertan Kabadayi
Venue
GR08
10:45
» Loïc Plé (IÉSEG School of Management), Catherine Demangeot (IÉSEG School of Management)
11:15
» Laura Di Pietro (Department of Business Study - University of Roma Tre), Bo Edvardsson (Service Research Center, Karlstad University), Javier Reynoso (EGADE Business School - Tecnológico de Monterrey), maria francesca renzi (Department of Business Studies - University of Roma Tre), Martina Toni (Department of Business Studies - University of Roma Tre), Roberta Guglielmetti Mugion (Department of Business Studies - University of Roma Tre)
11:45
» Achilleas Boukis (University of Sussex), Sertan Kabadayi (Fordham university)
Friday
10:45 - 12:15
Chaired By:
Terres Mellina
Venue
GB20
10:45
» Marek Gnusowski (Poznan University of Economics and Business), Kristina Heinonen (Hanken), Johanna Frösén (Hanken School of Economics)
11:15
» Christoph Schmitz (LMU Munich), Silke Bartsch (Ludwig-Maximilians-University Munich)
11:45
» Mellina Terres (Federal University of Health Sciences of Porto Alegre), Leonardo Nicolao (Universidade Federal do Rio Grande do Sul), Márcia Herter (Escola Superior de Propaganda e Marketing - ESPM), Diego Costa Pinto (Universidade Nova de Lisboa)
Friday
12:15 - 13:30
Lunch
Venue
GB44
Friday
12:15 - 13:30
Editorial Board Meeting Journal of Service Theory and Practice
Venue
GB20
Friday
13:30 - 15:00
Chaired By:
Rebekah Russell-Bennett
Venue
GR01
13:30
» Rebekah Russell-Bennett (Queensland University of Technology), Josephine Previte (University of Queensland), Ray Fisk (Texas State University), Linda Nasr (Texas State University), Sidney Anderson (Texas State University), Steven Rayburn (Texas State University)
Friday
13:30 - 15:00
2B
SERVSIG Best Dissertation Award
Venue
GB17
13:30
Friday
13:30 - 15:00
Chaired By:
Ritva Höykinpuro
Venue
GB16
13:30
14:00
» Chiehyeon Lim (UNIST), Kwang-jae Kim (POSTECH), Min-jun Kim (Samsung Electronics), Ki-hun Kim (POSTECH), Paul Maglio (University of California, Merced)
14:30
» Ritva Höykinpuro (Unviversity of Tampere, Faculty of Management)
Friday
13:30 - 15:00
Chaired By:
Javier Reynoso
Venue
GB15
13:30
» chin shiu Huang (College of Management, Yuan Ze University/Innovation Center of Lion Travel Co. LTD), TZU-AN LIN (College of Management, Yuan Ze University), Cindy Yunhsin Chou (College of Management, Yuan Ze University)
14:00
» Anna-Sophie Oertzen (Maastricht University), Josina Vink (Service Research Center, Karlstad University)
14:30
» Ana Valdes-Loyola (Tecnologico de Monterrey, EGADE Business School), Carlos Brambila Paz (Tecnologico de Monterrey), Javier Reynoso (Tecnologico de Monterrey, EGADE Business School), Bo Edvardsson (Service Research Center, Karlstad University)
Friday
13:30 - 15:00
Chaired By:
Lerzan Aksoy
Venue
GB19
13:30
» Sabine Fliess (University of Hagen), Maarten Volkers (University of Hagen)
14:00
» Mika Yrjölä (University of Tampere), Hannu Saarijärvi (University of Tampere), Oskari Paakki (University of Tampere)
14:30
» Timothy Keiningham (St. John's University), Roland Rust (University of Maryland), Bart Larivière (Ghent University), Lerzan Aksoy (Fordham university), luke williams (Qualtrics)
Friday
13:30 - 15:00
Chaired By:
Elina Jaakkola
Venue
GB18
13:30
» Niloofar Borghei Razavi (Henley Business School), Cristiana Lages (Henley Business School), Rodrigo Perez Vega (Henley Business School)
14:00
» Esraa Karam (University of Strathclyde), Matthew Alexander (University of Strathclyde)
14:30
» Elina Jaakkola (University of Turku), Matthew Alexander (University of Strathclyde)
Friday
13:30 - 15:00
Chaired By:
Carolina Camén
Venue
GR08
13:30
» Pablo Escarate-Sanchez (University of Edinburgh Business School), Stephen Osborne (University of Edinburgh Business School)
14:00
» Joerg Finsterwalder (University of Canterbury), Jeff Foote (ESR), Graeme Nicholas (ESR), Annabel Taylor (CQUniversity), Maria Hepi (ESR), Virginia Baker (ESR), Natasha Dayal (University of Canterbury)
14:30
» Sara Dahlin (Chalmers University of Technology), Carolina Camén (CTF - Karlstad University)
Friday
13:30 - 15:00
Chaired By:
Liliana Bove
Venue
GR02
13:30
14:00
» J. Chris Lin (National Taiwan University), Chih-Ying Chu (National Taiwan University), Haw-Yi Liang (National Taiwan University)
14:30
» Liliana Bove (The University of Melbourne), Simon Pervan (La Trobe University)
Friday
13:30 - 16:00
Chaired By:
Yuan Hong
Venue
GR03
13:30
» Efua Obeng (Howard University), Samuel Petros Sebhatu (Se)
14:00
» Chloe Y. QIU (The Chinese University of Hong Kong), Lisa C. Wan (The Chinese University of Hong Kong)
14:30
» Sara Hanson (University of Richmond), Nathan Warren (University of Oregon), Hong Yuan (University of Oregon)
Friday
13:30 - 15:00
Chaired By:
Cansu Yildirim
Venue
GR07
13:30
» Sooyun Kim (Yonsei University), Sunmee Choi (Yonsei University)
14:00
» Oznur Yurt (University of Roehampton), Tuncdan Baltacioglu (Istanbul Okan University), Ebru Aglamaz (Adnan Menderes University)
14:30
» Cansu Yıldırım (Dokuz Eylül University), Bengü Oflac (Izmir University of Economics)
Friday
15:00 - 15:30
Coffee Break
Venue
GB45
Friday
15:30 - 17:00
Chaired By:
Werner Kunz
Venue
GR01
15:30
» Werner Kunz (University of Massachusetts Boston), Jochen Wirtz (National University of Singapore), Paul Patterson (UNSW Sydney), Thorsten Gruber (Loughborough University), Vinh Lu (Australian National University), Stefanie Paluch (RWTH Aachen), Antje Martins (University of Queensland)
Friday
15:30 - 17:00
Chaired By:
Aron O'Cass
Venue
GB16
15:30
» Jacob Mickelsson (Hanken School of Economics), Joep Van Haren (Maastricht University), Roland Wenmeckers (Maastricht University), Jos Lemmink (Maastricht University), Kristina Heinonen (Hanken School of Economics)
16:00
» Roberta Gargiulo (University Federico II of Naples - DEMI), Cristina C. Amitrano (University Federico II of Naples - DEMI), Francesco Bifulco (University Federico II of Naples - DEMI)
16:30
» Aron O'Cass (Macquarie University), Vida Siahtiri (Macquarie University)
Friday
15:30 - 17:30
Chaired By:
Carolin Plewa
Venue
GB19
15:30
» lishan xie (Business school of Sun Yat-sen University), Dongmei Li (Hang Seng Management College), Xiaoyun Han (Business school of Sun Yat-sen University)
16:00
» Paolo Antonetti (Queen Mary University of London), Sebastian Forkmann (University of Alabama), Thomas Baker (University of Alabama), Kristy Reynolds (University of Alabama)
16:30
» Carolin Plewa (The University of Adelaide), Jillian C. Sweeney (The University of Western Australia)
Friday
15:30 - 17:00
Chaired By:
Silke Bartsch
Venue
GB18
15:30
» Tor W. Andreassen (NHH Norwegian School of Economics), Line Lervik-Olsen (BI - Norwegian School of Business), Hannah Snyder (BI - Norwegian School of Business), Jillian C. Sweeney (The University of Western Australia), Yves Van Vaerenbergh (KU Leuven), Allard van Riel (Radboud University)
16:00
» Ben Liu (Quinnipiac University), Xing Wan (Nanjing University of Finance and Economics), Nianxin Wang (Jiangsu University of Science and Technology)
16:30
» Silke Bartsch (Ludwig-Maximilians-University Munich), Yingzi Xu (Auckland University of Technology)
Friday
15:30 - 17:00
Chaired By:
Gys-Walt van Egdom
Venue
GB17
15:30
» Rolf Findsrud (Inland Norway University of Applied Sciences), Bård Tronvoll (Inland Norway University of Applied Sciences), Bo Edvardsson (Service Research Center, Karlstad University)
16:00
16:30
» Gys-Walt van Egdom (Zuyd University Maastricht), Mark Pluymaekers (Zuyd University Maastricht), Zilla Dooge (Zuyd University Maastricht)
Friday
15:30 - 17:00
Chaired By:
Olivier Furrer
Venue
GB15
15:30
» Tali Seger-Guttmann (Ruppin Academic Center), Hana Medler-liraz (College of Tel-Aviv-Yaffo Tel Aviv)
16:00
» Phiangdao Chaoluck (University of Adelaide), Christopher J. Medlin (University of Adelaide), Jodie Conduit (University of Adelaide)
16:30
» Melanie Boninsegni (University of Fribourg), Olivier Furrer (University of Fribourg)
Friday
15:30 - 17:00
Chaired By:
Matthew Alexander
Venue
GR03
15:30
» Zakia Obaidalahe (ESSCA School of Management), Nadia Steils (IAE University of Lille)
16:00
» Jane Johnstone (University of Strathclyde), Matthew Alexander (University of Strathclyde), Derek Bryce (University of Strathclyde)
16:30
» Mimi Liana Abu (University of Strathclyde), Matthew Alexander (University of Strathclyde), Juliette Wilson (University of Strathclyde)
Friday
15:30 - 17:00
Chaired By:
Carol Azab
Venue
GR07
15:30
» Shannon X. Yi (The Chinese University of Hong Kong), Chloe Y. QIU (The Chinese University of Hong Kong), Lisa C. Wan (The Chinese University of Hong Kong)
16:00
» Amin Nazifi (University of Strathclyde), Dahlia El-Manstrly (University of Edinburgh)
16:30
» Carol Azab (Stetson University), Jonas Holmqvist (Ked)
Friday
15:30 - 17:00
Chaired By:
Mark Rosenbaum
Venue
GR08
15:30
» Qian Wang (University of Edinburgh), Dahlia El-Manstrly (University of Edinburgh)
16:00
» Wafa Hammedi (University of Namur), Thomas Leclercq (catholic university of Louvain), Ingrid PONCIN (catholic university of Louvain)
16:30
» Ray Fisk (Texas State University), Alison Dean (University of Newcastle Australia), Alison Joubert (University of Queensland), Linda Nasr (Texas State University), Josephine Previte (University of Queensland), Nichola Robertson (University of Queensland), Mark Rosenbaum (University of South Carolina)
Friday
15:30 - 17:00
Chaired By:
Rebecca Russel-Bennett
Venue
GR02
15:30
» Larissa Carine Braz Becker (University of Turku), Elina Jaakkola (University of Turku)
16:00
» Doji Lokku (Tata Consultancy Services), Anand Kumar (Tata Consultancy Services), Jose Kumar Reddypogu (Tata Consultancy Services), Nikhil Zope (Tata Consultancy Services)
16:30
» Rebekah Russell-Bennett (Queensland University of Technology), Kate Letheren (Queensland University of Technology), Rory Mulcahy (University of the Sunshine Coast), Uwe Dulleck (Queensland University of Technology)
Friday
15:30 - 17:00
Chaired By:
Gauri Laud
Venue
GB20
» Mellina Terres (Federal University of Health Sciences of Porto Alegre), Márcia Herter (Escola Superior de Propaganda e Marketing - ESPM), Diego Costa Pinto (Universidade Nova de Lisboa), Jose Afonso Mazzon (University of Sao Paulo)
» Gauri Laud (University of Tasmania), Cheryl Leo (Murdoch University), Cindy Yunhsin Chou (Yuan Ze)
Friday
19:00 - 23:55
Gala Dinner
Venue
Musée des arts forains

Saturday, 16th June

Saturday
08:00 - 09:00
Editorial Board Meeting Journal of Services Marketing
Venue
GB15
Saturday
08:30 - 09:00
Coffee Break
Venue
GB45
Saturday
09:00 - 10:30
Chaired By:
Elisabeth Bruggen
Venue
GR01
09:00
» Elisabeth Bruggen (Maastricht University), Sertan Kabadayi (Fordham university)
Saturday
09:00 - 10:30
Chaired By:
Lina Xiong
Venue
GB16
09:00
» Catherine Da Silveira (Universidade Nova de Lisboa), Claudia Simoes (University of Minho)
09:30
10:00
» Lina Xiong (Colorado State University), Ceridwyn King (Temple University)
Saturday
09:00 - 10:30
Chaired By:
Martin Paul Fritze
Venue
GB17
09:00
» Tamao Miura (Kwansei Gakuin University, Institute of Business and Accounting), Shoji Yamamoto (Kwansei Gakuin University, Institute of Business and Accounting)
09:30
» Anna-Sophie Oertzen (Maastricht University)
10:00
» Martin Paul Fritze (University of Cologne), Florian Urmetzer (University of Cambridge), Michael Leyer (University of Rostock), Andy Neely (University of Cambridge)
Saturday
09:00 - 10:30
Chaired By:
Marion Büttgen
Venue
GB18
09:00
» Stephanie Dellande (Menlo College)
09:30
» Jessica Vredenburg (Auckland University of Technology), Simon Bell (University of Melbourne), Evan Polman (University of Wisconsin-Madison)
10:00
» Stephanie Haager (University of Hohenheim), Janina Garbas (University of Passau), Marion Büttgen (University of Hohenheim), Jan H. Schumann (University of Passau), Zelal Ates (TH Köln - Cologne University of Technology, Arts and Sciences)
Saturday
09:00 - 10:30
Chaired By:
Loic Plé
Venue
GR07
09:00
» Maíra Prestes Joly (University of Porto, Politecnico di Milano), Jorge Grenha Teixeira (University of Porto), Lia Patrício (University of Porto), Daniela Sangiorgi (Politecnico di Milano)
09:30
» chavi chen (IÉSEG School of Management), Xia Zhu (Keele Management School), Loïc Plé (IÉSEG School of Management)
Saturday
09:00 - 10:30
Chaired By:
Pascal Güntürkün
Venue
GB20
09:00
» Jiraporn Surachartkumtonkun (Griffith University), Debra Grace (Griffith University), Mitchell Ross (Griffith University)
09:30
» Hilde Hanegreefs (Zuyd University Maastricht), Mark Pluymaekers (Zuyd University Maastricht), Merel Donkers (Zuyd University Maastricht), Frida Joustra (Zuyd University Maastricht), Celesta Van Der Laan (Zuyd University Maastricht), Willemijn Odekerken (Zuyd University Maastricht), Jasmijn Stenzler (Zuyd University Maastricht), Martijn Zengerink (Zuyd University Maastricht)
10:00
» Wolfgang Weitzl (University of Vienna), clemens hutzinger (Private University Seeburg Castle), Pascal Güntürkün (Vienna University of Economics and Business), Sabine Einwiller (University of Vienna)
Saturday
09:00 - 10:30
Chaired By:
Arni Halldorsson
Venue
GR02
09:00
» Jeff Smith (Virginia Commonwealth University), Jeff Shockley (Virginia Commonwealth University), Sidney Anderson (Texas State University)
09:30
» Nitipon Tansakul (Japan Advanced Institute of Science and Technology (JAIST)), Suthathip Suanmali (Sirindhorn International Institute of Technology (SIIT), Thammasat University), Kunio Shirahada (Japan Advanced Institute of Science and Technology (JAIST))
10:00
» Andrea Birch-Jensen (Chalmers University of Technology), Ida Gremyr (Chalmers University of Technology), Arni Halldorsson (Chalmers University of Technology)
Saturday
09:00 - 10:30
Chaired By:
Mekhail Mustak
Venue
GR03
09:00
» Akiko Ueno (Middlesex University), Piyush Sharma (Curtin University)
09:30
» Tali Seger-Guttmann (Ruppin Academic Center), Shaked Gilboa (Ruppin Academic Center)
10:00
» J. Chris Lin (National Taiwan University), Chih-Ying Chu (National Taiwan University), Haw-Yi Liang (National Taiwan University)
Saturday
09:00 - 10:30
Chaired By:
Frédéric Ponsignon
Venue
GB19
09:00
09:30
» Markus Gahler (University of Augsburg), Michael Paul (University of Augsburg), Jan F. Klein (Tilburg University)
10:00
» Frédéric Ponsignon (KEDGE BUSINESS SCHOOL), Jeff Smith (Virginia Commonwealth University), Andi Smart (University of Exeter)
Saturday
09:00 - 10:30
Chaired By:
Leena Aarikka-Stenroos
Venue
GR08
09:00
» Jacquie McGraw (Queensland University of Technology), Rebekah Russell-Bennett (Queensland University of Technology), Katherine M. White (Queensland University of Technology)
09:30
» Linda Nasr (Texas State University), Ray Fisk (Texas State University)
10:00
» Lauri Litovuo (Tampere University of Technology), Elina Jaakkola (University of Turku), Leena Aarikka-Stenroos (Tampere University of Technology), Johanna Kaipio (Aalto University), Nina Karisalmi (Aalto University), Marko Nieminen (Aalto University)
Saturday
10:30 - 11:00
Coffee Break
Venue
GB45
Saturday
11:00 - 12:30
Chaired By:
Heiko Gebauer
Venue
GR01
11:00
» Heiko Gebauer (Linköping University), Javier Reynoso (EGADE Business School – Tecnologico de Monterrey), Karla Cabrera (EGADE Business School - Tecnológico de Monterrey), ana valdes (EGADE Business School - Tecnológico de Monterrey), Simon Joncourt (eawag)
Saturday
11:00 - 12:30
Chaired By:
Bo Edvardsson
Venue
GB16
11:00
» Corinna Winkler (University of Passau), Curd-Georg Eggert (University of Passau), Jan H. Schumann (University of Passau)
11:30
12:00
» Maria Colurcio (University Magna Graecia of Catanzaro), Bo Edvardsson (Service Research Center, Karlstad University), Stella Carè (University Magna Graecia of Catanzaro), Alberto Pastore (University of Rome La Sapienza)
Saturday
11:00 - 14:00
Chaired By:
Martina Gallarza
Venue
GB17
11:00
11:30
» Marianna Sigala (University of South Australia)
12:00
» Martina Gallarza (Valencia University), Francisco Arteaga (Catholic University of Valencia), Irene GIL SAURA (Valencia University)
Saturday
11:00 - 12:30
Chaired By:
Nathalie Demoulin
Venue
GB18
11:00
» Tiina-Kaisa Kuuru (University of Tampere), Elina Närvänen (University of Tampere)
11:30
» Phil Klaus (International University of Monaco - INSEEC Research Center), Volker Kuppelwieser (NEOMA Business School)
12:00
» Helen Cocco (IÉSEG School of Management), Nathalie Demoulin (IÉSEG School of Management)
Saturday
11:00 - 12:30
Chaired By:
Ranaweera Chatura
Venue
GB19
11:00
» Jana Gäthke (Catholic University of Eichstätt-Ingolstadt), Katja Gelbrich (Catholic University of Eichstätt-Ingolstadt)
11:30
» Kalyani Menon (Wilfrid Laurier University, Lazaridis School of Business), Chatura Ranaweera (Wilfrid Laurier University, Lazaridis School of Business)
Saturday
11:00 - 12:30
Chaired By:
Stan Maklan
Venue
GB20
11:00
» Svenja Widdershoven (Zuyd University Maastricht), Mark Pluymaekers (Zuyd University Maastricht), Josée Bloemer (Radboud University Nijmegen), Paul Sinclair (University of Regina), Haithem Zourrig (Kent State University)
11:30
» Elisa Chan (Ecole hôtelière de Lausanne, HES-SO // University of Applied Sciences Western Switzerland), Lisa C. Wan (The Chinese University of Hong Kong), Maggie Y. Chu (Hong Kong Open University)
12:00
» Paolo Antonetti (Queen Mary University of London), Benedetta Crisafulli (Cranfield University), Stan Maklan (Cranfield University)
Saturday
11:00 - 12:30
Chaired By:
Per Skålén
Venue
GR02
11:00
» Krithika Randhawa (University of Technology Sydney), Ralf Wilden (University of Newcastle Australia), Siggi Gudergan (University of Newcastle Australia)
11:30
» Michael Ehret (Nottingham Trent University), Jochen Wirtz (National University of Singapore)
12:00
» Per Skålén (Service Research Center, Karlstad University)
Saturday
11:00 - 12:30
Chaired By:
Hongwei He
Venue
GR03
11:00
» kimmy chan (Hong Kong Baptist University), Chi Kin (Bennett) Yim (University of Hong Kong), Taeshik Gong (Hanyang University)
11:30
» Mohamed Maher Hammad (University of Liverpool), Treasa Kearney (University of Liverpool), chris raddats (University of Liverpool)
12:00
» Weiyue Wang (University of Birmingham), Hongwei He (University of Manchester), Sunil Sahadev (University of Salford), Wei Song (Coventry University)
Saturday
11:00 - 12:30
Chaired By:
Athinodoros Chronis
Venue
GR07
11:00
» Raul Perez (University of Zaragoza), LAURA LUCIA-PALACIOS (University of Zaragoza), Yolanda Polo-redondo (University of Zaragoza)
11:30
» Jonas Holmqvist (KEDGE BUSINESS SCHOOL), Christian Grönroos (Hanken School of Economics), Luca Visconti (ESCP Europe), Blandine Guais (KEDGE BUSINESS SCHOOL), Aurélie Kessous (Aix-Marseille Université, CERGAM)
12:00
» Athinodoros Chronis (California State University, Stanislaus)
Saturday
11:00 - 12:30
Chaired By:
German Ramirez Contreras
Venue
GR08
11:00
» Ilma Nur Chowdhury (University of Manchester), Linda Nasr (Texas State University)
11:30
» Rory Mulcahy (University of the Sunshine Coast), Rebekah Russell-Bennett (Queensland University of Technology), Dawn Iacobucci (Vanderbilt University)
12:00
» Mark Rosenbaum (University of South Carolina), Kathy (Kawon) Kim (University of South Carolina), German Contreras Ramirez (Externado University), Augusto Rodriguez Orejula (University del Valle), Joohyung Park (University of South Carolina)
Saturday
12:30 - 13:45
Lunch
Venue
GB44
Saturday
12:30 - 13:45
Editorial Board Meeting Journal Of Service Management
Venue
GB15
Saturday
13:45 - 15:00
Plenary Session II: Priorities in service Research
Saturday
15:00 - 15:30
Coffee Break
Venue
GB45
Saturday
15:30 - 17:00
Chaired By:
Dominik Georgi
Venue
GB16
15:30
» Anand Kumar (Tata Consultancy Services), Doji Lokku (Tata Consultancy Services), Jose Kumar Reddypogu (Tata Consultancy Services), Nikhil Zope (Tata Consultancy Services)
16:00
16:30
» Adrienne Schäfer (University of Applied Sciences and Arts of Lucerne - School of Business), Dominik Georgi (University of Applied Sciences and Arts of Lucerne - School of Business)
Saturday
15:30 - 18:00
Chaired By:
Aidan Daly
Venue
GB19
15:30
» Ulla Särkikangas (University of Helsinki)
16:00
» Tseng-Lung Huang (College of Management, Yuan Ze University), Chia Yun Hsieh (College of Management, Yuan Ze University), Meng-Yi Lin (College of Management, Yuan Ze University)
16:30
» Aidan Daly (National College of Ireland), Ray Fisk (Texas State University)
Saturday
15:30 - 17:00
Chaired By:
Valtteri Kaartemo
Venue
GB18
15:30
» Kate Letheren (Queensland University of Technology), Jolanda Jetten (University of Queensland), Jonathan Roberts (Queensland University of Technology), Jared Donovan (Queensland University of Technology)
16:00
» marialuisa marzullo (Università Federico II di Napoli), Cristina Mele (Università Federico II di Napoli), Tiziana Russo Spena (Università Federico II di Napoli)
16:30
» Valtteri Kaartemo (University of Turku)
Saturday
15:30 - 17:00
Chaired By:
Paul Harrigan
Venue
GR03
15:30
» Rebekah Russell-Bennett (Queensland University of Technology), Josephine Previte (University of Queensland), Rory Mulcahy (University of Sunshine Coast)
16:00
» Yean Shan Beh (University of Auckland), Laszlo Sajtos (University of Auckland)
16:30
» Momoko Fujita (The University of Western Australia), Paul Harrigan (The University of Western Australia), Geoffrey Soutar (The University of Western Australia)
Saturday
15:30 - 17:00
Chaired By:
Ingo O. Karpen
Venue
GB17
15:30
» Chen-Ya Wang (National Tsing Hua University), Weimin Chiu (National Tsing Hua University)
16:00
» Marit Engen (Service Research Center, Karlstad University)
16:30
» Gauri Laud (University of Tasmania), Ingo O. Karpen (Royal Melbourne Institute of Technology), Jodie Conduit (University of Adelaide)
Saturday
15:30 - 17:00
Chaired By:
Jim Salas
Venue
GR02
15:30
» John Bateson (Cass Business Schoo, City University)
16:00
16:30
» Jim Salas (Pepperdine University), Chadwick Miller (Washington State University), Laszlo Sajtos (The University of Auckland)
Saturday
15:30 - 17:00
Chaired By:
Yelena Tsarenko
Venue
GB20
15:30
16:00
» Sylvia Long-Tolbert (Carey Business School, Johns Hopkins University)
16:30
» Ting Hin Ho (Monash University), Dewi Tojib (Monash University), Yelena Tsarenko (Monash University)
Saturday
15:30 - 17:00
Chaired By:
Jens Poeppelbuss
Venue
GR07
15:30
» Margarita Bidler (University of Passau), Jan H. Schumann (University of Passau), Thomas Widjaja (University of Passau)
16:00
» Jaylan Azer (Edinburgh Napier University), Matthew Alexander (University of Strathclyde)
16:30
» Hannes Parbs (University of Bremen), Jens Poeppelbuss (Ruhr-Universität Bochum)
Saturday
15:30 - 17:00
Chaired By:
Stephane Thion
Venue
GR08
15:30
» Gertrud Schmitz (University of Duisburg-Essen), Jennifer Hendricks (University of Duisburg-Essen)
16:00
16:30
» Stephane Thion (Université Toulouse 1 Capitole)
Saturday
19:00 - 23:00
Dinner (stand-up buffet) at the Eiffel Tower
Venue
Eiffel Tower